Every time an existing or potential customer contacts you is a business opportunity. Whether they are asking about prices, downloading some information you have shared, or following up about a product or services they’ve bought or are interested in, they’ve reached out to you. Don’t let that precious moment go to waste!
Your contact list is very important and can be used daily to keep track of your sales and marketing activities. Whether you’re working on lead generation, a mail campaign or sales pipeline management, an accurate database of your contacts is key.
Gathering and using data is essential to today’s business environment. Customer Relationship Management (CRM) tools are designed to capture data about client interactions and turn it into information and insights about and for your business.
I use a variety of online CRMs such as Salesforce and Capsule. I can build your client database, set up individual fields and generate reports as and when needed.